As a Senior Program Manager of the Member and Agent Intelligence Operations team, you will be responsible for delivering successful insights, initiatives and recommendations to improve our member experience. As a program leader, you will use quantitative and qualitative analysis to identify areas of opportunity that provide the most value towards our KPIs. You will translate insights into recommendations, and through cross-functional partnerships, help launch initiatives to improve the member and agent experience.
We are seeking a highly organized, proactive, and empathetic Project Manager to join our Delivery team at Luma. In this role, you will act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience without stepping into solution design or technical architecture. As a Project Manager, your primary responsibility is to drive successful project execution from kickoff through go-live and transition.